Privacy Policy
At Connoisseurs Tours, we partner with groups and organizations whose goals are to travel with a purpose and cultivate opportunities that foster a sense of community and a more profound engagement with the places where they travel. To help us achieve this mutual goal, the more we know about our guests, the more we can assist you with your journey. Prior to departure, we ask for some mandatory and some optional information. In return, we promise to protect this information so that it remains confidential.
What Information We Ask for and When
You can reserve a journey or make a reservation by contacting us by phone, email or by visiting our website. At that time, we will ask you to provide some basic information (including your name, address, phone number and credit card number and expiration date) so that we can identify you, contact you and process your reservation. Sometimes, we may need more information in order to allow us to provide you with our high level of guest service. Below is a description of some of the extra information we may require.
Health Condition: We may need information about your age, gender and general health so that we can assist in safeguarding your personal health and safety.
Dietary Restrictions / Limitations / Preferences: We understand that many guests prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded in your guest record. This information is then transferred to your Guest Services Manager, who contacts the various restaurants and hotels we work with to ensure that your requirements can be met.
Flight and Passport Information: If we are assisting you with any flight arrangements in conjunction with your journey, we will request your full name as it appears on your passport and your passport number for international flights. Even if we are not assisting you with your flight arrangements, we will request your flight information in order to provide you with any necessary airport transfers and/or to ensure that you will have adequate time to arrive at the airport for your flights. For some journeys, we request passport information because it is required by our local service providers (for example, a hotel or a ship) or to facilitate your transportation while on a Connoisseurs Tours journey.
What Our Online Privacy Policy Covers
Our Privacy Policy covers our treatment of personally identifiable information that we collect when you are on the Connoisseurs Tours' website and when you use our services. This policy also covers our treatment of any personally identifiable information that Connoisseurs Tours, our affiliates and business partners share with us or that we may collect on a business partner's website. This Privacy Policy does not apply to the practices of companies or organizations that Connoisseurs Tours does not own or control, or to people that Connoisseurs Tours does not employ or manage.
How We Collect Information
When you communicate with us, engage with our content, or sign up for materials, we collect personal information, such as contact information, and other information you may submit, when you communicate with us; sign up to receive emails, news, videos, webinars or other promotional materials. We may also collect personal information when you engage with content on our website, such as when you view a webinar, browse an itinerary page, or search for a destination. We constantly seek to improve our website and the online services we offer. As part of these efforts, we collect and analyze certain information about visitors to our website. This data includes (but is not limited to) domain and/or web browser information. We may track which website you visited before arriving at our site and the website you link to when you leave www.ctjourneys.com. In order to provide you with email updates or other online services, we may request that you voluntarily provide us with personal information including your name and email address.
Data from Third Parties or Publicly-available Sources
We may obtain certain data about you from third-party or publicly-available sources to help us provide and improve our services and for marketing. We may combine your personal information with data we obtain from our services, other users, or third parties to enhance your experience. We may collect certain personal information and non-personally identifiable information using cookies and other technologies, such as web beacons, device IDs, geolocation, HTML5 local storage, Flash cookies, and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising. You are not required to provide all personal information identified in this Privacy Policy in order to use the website; however, please note that if you do not provide the personal information requested, we may be unable to provide some or all of the services to you.
How We Use the Information
We may use information you have given us to provide a service, measure guest interest in certain new products and inform you about products and services. If you have provided your email address to us or to an organization/company we have partnered with to make their products and services available to you, we may send you email offers. We may also send you email offers if you have provided your email address to a third party and have actively chosen or requested, on an opt-in basis, to receive email offers from other parties. When we send emails to you, we may be able to identify information about your email address, such as whether you can read html emails with graphics. If your email address can read an html email, we may choose to send you emails in that manner. You can opt-out from receiving email offers from Connoisseurs Tours by choosing the unsubscribe feature on any email from us.
How and When We Might Share Your Information
We may send personally identifiable information about you to other companies when:
• We have your consent to share the information.
• We need to share your information to provide the product or service you have requested.
• We need to send the information to companies who work on behalf of Connoisseurs Tours to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
• When we respond to subpoenas, court orders or legal processes.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal information we will post an announcement on our website.